When something breaks in a rental, it’s more than an inconvenience, it can throw off your entire day. CinoHomes understands that. We don’t see maintenance requests as tickets in a system. We see them as real moments in people’s lives.
Here’s how we approach repairs differently:
1. Speed matters.
We respond to all maintenance requests, urgent or not, with the urgency we’d want in our own homes. If it’s an emergency, we move fast. If it’s something minor, it still gets done, no long waits or excuses.
2. Communication stays open.
Once you submit a request through the tenant portal, you’re not left in the dark. We confirm receipt, share updates, and let you know who’s coming and when. You can even message us if something changes. No guessing games.
3. Respect for your space.
Our team and contractors are expected to treat your home like a guest would, remove shoes, work clean, and stay professional. You’re trusting us with your space, and we don’t take that lightly.
4. Documentation = accountability.
Every request is logged, tracked, and followed up on. That means less room for things to fall through the cracks, and more peace of mind for you.
At the end of the day, we’re not just maintaining properties, we’re protecting your peace of mind.
Because you’re not just renting with CinoHomes, you’re trusting us with your comfort. And we honor that.